Return & Refund Policy

Hum chahte hain ki aapko sahi aur achhi quality ka product mile. Kyunki chai ek consumable food product hai, hygiene aur food safety ke chalte hamari return policy niche di gayi shartol par hi lagu hoti hai.

1. Return kab possible hai

Aap replacement ya refund ke liye eligible hain agar:

• Product damaged ya leaked halat mein mila ho
• Aapko galat product ya galat weight bheja gaya ho
• Pack ki seal toot chuki ho ya pack pehle se khula ho
• Product ki expiry date nikal chuki ho

2. Return kab possible nahi hai

• Pack khol diya gaya ho ya istemaal kar liya gaya ho (food safety ke chalte)
• Sirf swaad, aroma ya rang pasand na aane ke kaaran
• Delivery ke 48 ghante baad shikayat ki gayi ho
• Product ko galat tarike se store kiya gaya ho (namii, dhoop, garmi)

3. Claim kaise karein

Delivery ke 48 ghante ke andar humein WhatsApp par ye bhejein:

• Order details (naam / order date)
• Problem ki saaf photo ya video — pack aur damage dono dikhne chahiye
• Unboxing video ho to sabse achha — damaged ya missing item ke claim mein ye sabse madadgar hota hai

WhatsApp: +91 78278 89961 · Email: smrangfoodindia@gmail.com

4. Refund process

• Claim approve hone ke baad hum aapko replacement ya full refund ka option denge — jo aap chunein.
• Refund usi UPI ID / payment method par bheja jayega jisse payment hui thi.
• Refund aam taur par approve hone ke 5–7 working days mein process ho jata hai. Bank ke hisaab se thoda time lag sakta hai.
• Cash on Delivery orders ka refund aapke diye hue UPI number par bheja jayega.

5. Order cancellation

Dispatch se pehle order cancel karne par poora refund milega. Dispatch ke baad cancellation possible nahi hai.